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A little help goes a long way

Keep collecting.

Find your next step, or contact HoloTap about your account, an order or a privacy request.

Email HoloTapSend a support request

Email opens your mail app. A message is sent only when you choose Send.

Common questions

Where is the NFC scanner?

In the installed HoloTap app, tap the center Scan button. Expo Go cannot scan NFC. On a compatible iPhone, choose NFC tag, then Scan & connect. Hold a blank writable NDEF tag near the top of the phone until the app finishes setting up and checking the link; no activation code is needed. If setup is interrupted, follow the recovery instructions and scan the same tag again. An issued HoloTap tag still uses its supplied activation code. Locked or unsupported tags cannot be set up, and NFC does not prove card authenticity. View app installation options.

How do I change my profile photo?

Open your profile and choose Edit profile on the website or Edit collector profile in the app. Select a photo and adjust the crop. Save your profile to keep the change. The same account shares the saved profile across the website and app.

Are card values guaranteed?

No. Catalog prices are references from the stated provider. Match the exact card, set, printing and condition. Coverage, image availability and prices vary by provider; sports pricing is not connected yet.

Are cases physical products?

The Case Room contains HoloTap digital cosmetic finishes. These are in-app items with no cash value, not physical products or blockchain NFTs. Paid bundles show exact contents. The separate HoloTap Shop sells physical NFC stickers, top loaders, cases and care kits, made to order. Orders are expected to ship 10–15 business days after payment. Review the product and shipping details at checkout. Open HoloTap Shop.

How do offers and payment work?

A collector can accept, counter or decline an offer. Acceptance alone does not transfer a card. Payment must be confirmed by the server before the transaction completes. Returning from checkout is not proof that payment succeeded.

How can I manage or cancel a membership?

On the website, open Membership. In the app, open Profile, then Membership. Use the billing controls available for your account to manage or cancel your plan. Seller payments is a separate screen for your Stripe seller account. Contact us if you cannot access the account connected to a subscription.

How do I request account deletion?

Open your profile, then Privacy & safety, and review account deletion. In the app, open You, then Delete account. Save the private receipt, review what is removed and retained, then type DELETE and confirm. This is permanent once completed.

Processing normally starts within 2–5 minutes, but pending payments or a service outage can take longer. Check progress with your receipt; only a completed status confirms removal. Website subscriptions billed through Stripe are canceled without an automatic refund. Apple subscriptions must be canceled separately in your Apple Account subscription settings. Required financial records may remain. Read the full privacy details.

If you cannot use your account, email holotapcards@gmail.com from your account email. Do not include passwords, identity documents or your private receipt.

How do I report or block a collector?

Open another collector’s listing, then choose Report listing or Block collector. Reports require a reason and return a receipt. Blocking hides listings from each other and prevents new offers and purchases between you; existing payments and history remain available. Manage your private block list in Privacy & safety.

Order help

Include your HoloTap order reference, what happened and the email used at checkout. Keep payment-card numbers and bank details out of your message.

Contact order support

Privacy help

Contact us about accessing, correcting or removing your information. Use your account email so we can help verify the request.

Contact privacy support